Solved: USB Device Not Recognized Ledger Live Issue — What To Do

2 min readFeb 6, 2021


This issue tends to come up a lot, especially after performing a Ledger Live app update. This particular issue was produced exactly after an update on Windows. I feel your frustration, but please don’t despair!

This may require just a simple fix. The types of fixes available to you will be discussed in today’s tutorial. Let’s get started!

Possible Fixes

Make sure you are using the latest version of Ledger Live.

  1. Try connecting with the Ledger’s own USB cable: as simple as it may seem, statistics show that about 90% of the time, the solution to this problem is to simply change the USB cable to the original one that came with the Ledger hardware wallet. However, if this is not available then try other USB cables. Unfortunately, both the Ledger Nano X and the Ledger Nano X are quite picky when it comes to USB cables. If you’re still not getting anywhere, perhaps try switching the USB to a different USB port on your computer or use a USB adaptor.
  2. Disable VPN: If running on a VPN this might cause interference with Ledger’s servers. Try to disable your proxy or VPN, and re-try to reconnect to Ledger Live.
  3. Restart your computer: Yes, this sounds obvious and simple, but you’d be surprised at how many times this simple trick has done the job.
  4. Wait a few days: Sometimes issues arise due to problems on Ledger’s side with their own servers. This is why if all solutions fail, you might be better off trying after 1–2 days to allow time for the internal issue to be fixed.


I’m positive that after trying the fixes suggested above, you have come closer to realize the cause of the connection error. If this is not the case, please leave a comment here, or contact Ledger directly to get more help.